November 2007 - Posts

• Care and Outbound Messaging - When it Works, and When it Doesn't

  POST BY: JuliaO | 0 Comments
  Outbound Messaging is a great way to provide courtesy notifications for consumers. In fact, according to Genesys Telecommunications www.genesyslab.com/resources/podcasts.asp . 84% of consumers would like to receive proactive communications from their Read More...

• The Consumer's Voice - Are They Talking About You?

  POST BY: JuliaO | 0 Comments
  Check out this site www.my3cents.com . This site is all about the "consumers's voice being heard." And you can slice and dice it any way you want. You can search for "most talked about" company by category (including phone/cable, consumer stores, travel, Read More...