March 2008 - Posts

• Automation innovations that bring success... and failure.

  POST BY: Jeff Foley | 0 Comments
  You may have seen "virtual assistant" demos before. I have never been impressed by them -- they are usually clumsy and childlike, and plagued by frequent "I'm sorry I don't understand what you mean" responses when you manage to say something they're not Read More...

• Exploring the Link Between Customer Care and Brand Reputation in Age of Social Media

  POST BY: JuliaO | 0 Comments
  Partnering with the Society for New Communications Research (SNCR), we have launched a consumer study “Exploring the Link Between Customer Care & Brand Reputation in the Age of Social Media,” The study is being led by a team of SNCR Research Fellows Read More...