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• If a tree falls in the forest... how can you see that it fell?

  POST BY: Jeff Foley | 0 Comments
  Earlier this week Dan and I had a generally awful travel experience on a major airline . One of those "everything that can go wrong will" type of affairs, where you know it from the moment the first delay is posted that this flight is doomed . A 5:45 Read More...

• CEO of Zappos "Create Fun and a Little Weirdness"

  POST BY: JuliaO | 1 Comments
  At today's "customer service is the new marketing conference" http://csitnm.com/ at the beautiful Golden Gate club in San Francisco, Tony Hsieh, CEO, Zappos http://www.zappos.com/welcome.zhtml was clear that the way to drive a business' success, was not Read More...