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• Read my mind, please

  POST BY: Jeff Foley | 0 Comments
  I'm a big fan of Southwest Airlines in general, because they always seem to be so far ahead of the other airlines in pleasing their customers. When five of the six so-called major airlines announced they'd start charging for checking a second bag I grimaced. Read More...

• The best I've ever felt about getting screwed out of money

  POST BY: Jeff Foley | 0 Comments
  I had an interesting (if unfortunate) experience yesterday. I called my bank because my credit card was charging me an annual fee. I was pretty sure that I had signed up for one of those 0% interest rate promotion. Admittedly, I remembered that I had Read More...

• Care and Outbound Messaging - When it Works, and When it Doesn't

  POST BY: JuliaO | 0 Comments
  Outbound Messaging is a great way to provide courtesy notifications for consumers. In fact, according to Genesys Telecommunications www.genesyslab.com/resources/podcasts.asp . 84% of consumers would like to receive proactive communications from their Read More...