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• Automation innovations that bring success... and failure.

  POST BY: Jeff Foley | 0 Comments
  You may have seen "virtual assistant" demos before. I have never been impressed by them -- they are usually clumsy and childlike, and plagued by frequent "I'm sorry I don't understand what you mean" responses when you manage to say something they're not Read More...

• Ramen Noodles: The International Symbol of Struggle

  POST BY: JuliaO | 0 Comments
  So opened Robert Stephens, Founder and Chief Inspector, Geek Squad http://www.geeksquad.com/default.aspx at today's "customer service is the new marketing" http://csitnm.com/ conference in San Francisco. The Ramen reference was one most in the audience Read More...