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• Read my mind, please

  POST BY: Jeff Foley | 0 Comments
  I'm a big fan of Southwest Airlines in general, because they always seem to be so far ahead of the other airlines in pleasing their customers. When five of the six so-called major airlines announced they'd start charging for checking a second bag I grimaced. Read More...

• Bring me your poor, your tired... your axes and hammers

  POST BY: Jeff Foley | 0 Comments
  Businessweek has an excellently written article about consumer vigilantes that lends validation to our warnings about the Care 2.0 world -- it's worth a quick read, if for no other reason then to laugh at the opening anecdotes. The upshot is that more Read More...

• If a tree falls in the forest... how can you see that it fell?

  POST BY: Jeff Foley | 0 Comments
  Earlier this week Dan and I had a generally awful travel experience on a major airline . One of those "everything that can go wrong will" type of affairs, where you know it from the moment the first delay is posted that this flight is doomed . A 5:45 Read More...

• You can't hide from a bad experience

  POST BY: Jeff Foley | 0 Comments
  I came across a great example of poor customer service that I just had to share here: an experience flying to the Grand Caymans with the low-budget Spirit Airlines. It has it all: poor service from poor policies. Clueless employees. A terrible phone service Read More...

• The best I've ever felt about getting screwed out of money

  POST BY: Jeff Foley | 0 Comments
  I had an interesting (if unfortunate) experience yesterday. I called my bank because my credit card was charging me an annual fee. I was pretty sure that I had signed up for one of those 0% interest rate promotion. Admittedly, I remembered that I had Read More...