I'm a big fan of Southwest Airlines in general, because they always seem to be so far ahead of the other airlines in pleasing their customers.  When five of the six so-called major airlines announced they'd start charging for checking a second bag I grimaced.  One of the more painful elements for a while, however, was their boarding ...

I had an interesting (if unfortunate) experience yesterday.  I called my bank because my credit card was charging me an annual fee.  I was pretty sure that I had signed up for one of those 0% interest rate promotion.  Admittedly, I remembered that I had missed a payment when I first signed up for the card and switched to automatic ...